A lifelong hospitality professional, educator, and passionate advocate for people facing roles, Holden shares how a phone call on a hotel balcony in Lanzarote turned into a once in a career opportunity: being asked to establish and chair a brand new professional body dedicated entirely to front of house.

Together, they explore why this moment matters, how the Guild came together at pace, and what it means for the future recognition, professionalism, and pride of front of house teams across the UK.

In this episode, you’ll hear about:

• Holden’s journey through hospitality - from operations to education and industry leadership
• Why front of house has long needed its own professional body
• How the Front of House Craft Guild came to life - starting with one unexpected phone call
• The thinking behind building a diverse, skills led committee from across the industry
• Why front of house roles deserve the same professional recognition as chefs
• The importance of community, mentoring, and networking in hospitality careers
• What success looks like in the first year of the Front of House Craft Guild

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