Whether you're a manager, barista, or business owner, this session will give you the tools to reduce risk and increase trust with Food Hypersensitive (FHS) customers.

This session, which is taking place on Thursday 30th May, will bring together leading experts to discuss industry standard guidance, practical approaches and actionable tips to create safer dining experiences when implementing coffee shop allergen management process into your FSMS and allergy policies.

The webinar will cover:

• How to manage allergens in high-risk areas like shared equipment
• Communicating clearly with customers — and your team
• Labelling and legal responsibilities (inc. PPDS)
• Real-world case studies and best practice

Caroline Benjamin, founder of Food Allergy Aware, will discuss essential questions staff should ask, and when it may be appropriate not to serve an FHS customer.

Book your place here: https://foodallergyaware.co.uk/events/coffee-shop-allergen-management/.