This service delivers multilingual, toll-free, 24/7 access to therapy, coaching and mindfulness support. Offered at just £5 per employee, the programme addresses a critical gap in mental health provision across the industry.

Kris Hall, founder of The Burnt Chef Project, said: “Our research shows that four in five hospitality professionals have experienced mental health issues during their career. Most traditional support systems don’t reflect the unique pressures of this industry; long hours, night work, diverse teams, and inconsistent access to HR or benefits.  

“This service was built to change that. This isn’t a tick-box benefit. It’s a practical, powerful tool for building a healthier, more resilient team - and it’s priced to make wellbeing non-negotiable, not a luxury.”

The upgraded EAP includes:

• 24/7 access to therapy, mindfulness and life coaching
• Up to six sessions per issue, per year
• Multilingual support and toll-free numbers across key markets
• Support for both personal and professional challenges, including stress, anxiety, grief, parenting, and relationships
• Fully confidential with no reporting back to employers
• Access to 26 on-demand mental health and wellbeing modules from The Burnt Chef Academy
• A suite of downloadable workplace resources and signposting tools for teams
• Availability to a dedicated app, WhatsApp and web browser, as well as a toll free number to ensure access to those in any form of communication chosen
• Country specific legal, debt and managerial advice provided

To ensure no one is left behind, The Burnt Chef Project also continues to fund free access to the programme for hospitality professionals without employer-provided support.