Apprentice Hospitality Supervisor - Compass (Heathrow Airport)

31/01/2019 14:01
Are you a driven, ambitious and experienced hospitality or catering assistant looking to further your career? Do you want to progress your career into management? Would you like to earn while you learn? If so, Compass has a very exciting opportunity for an Apprentice Hospitality Supervisor to join its team at Heathrow Airport.

Over a 12 month period you will be trained to become a fully Qualified Hospitality Team Supervisor.

Job Introduction

What is an apprenticeship?

An apprenticeship is a funded programme where an individual learns new skills, knowledge and behaviours in a chosen sector. An apprenticeship will enable you to work and earn a wage whilst developing and gaining new skills as an employee.

Alongside your day to day duties, you will complete the Hospitality Team Supervisor Level 3 Apprenticeship. This is a nationally recognised qualification and the primary objective of the Hospitality Team Supervisor is to provide vital support to the management team and being capable of independently supervising the hospitality team and outlets.

You will work in  a fast paced and pressured environment delivering fantastic customer service and motivating your team.

You will be supported through this qualification by your Personal Development Coach who will visit you at your place work every 6-10 weeks.

You are not expected to complete any of your Apprenticeship work outside of your normal working hours and will be given set time each week to complete your work.

Job specification:

  • Location: Heathrow Airport
  • Reporting to: Unit Manager
  • Hours: Shift work over 7 days, 6.00am to 1pm, 1pm to 8pm, 7.00am 3.00pm
  • Duration: Minimum 12 months
  • Salary: Will start at National Minimum wage and increase to London Living Wage on 1 April 2019


Main Responsibilities

  • Our supervisory roles are stepping into management, where there are real opportunities for people to progress to general manager positions.
  • We operate out of 20 restaurants at London Heathrow. The busiest unit will transact at 1,000 covers for lunch (most units average around 150+ meals). The majority of our units operate branded Costa and Starbucks as part of the restaurant offer.
  • A supervisor’s role is to lead a team, ranging from one to several people, manage HSE compliancy, customer care and attention, counter and food service quality and manage the day-to-day shop floor operations.
  • Breakfast is also an important meal and can see as many as 200 transactions

Your main duties will include:

  • Ensuring customers and clients are served in a friendly, professional and efficient manner
  • Comply to all Food Safe and Health and Safety regulations on your shift, and work in support of the manager and wider team
  • Ensure a high standard of counter execution and a continual focus on the customer service journey
  • Deliver amazing promotional displays and encourage team sales and trading up.
  • Communicate with all relevant departments to ensure a smooth operation and service
  • Manage the day to day workflow within the team using company costed rosters
  • Lead by example in all aspects of your work and inspire and motivate your team
  • Share knowledge with the team by working with buzz sessions on your shifts
  • Maintain a high standard of knowledge relating to your area of work and assist customers and clients where required
  • Address all comments in a positive manner and take appropriate follow up action
  • Create an environment with a ‘sense of urgency’
  • Wear the correct uniform and safety shoes as directed, ensuring they are looked after
  • Undertaking a variety of tasks within the catering facility including; serving hot and cold food
  • You will be required to work under your own initiative and also as part of a team
  • Basic food preparation i.e. salads, sandwiches
  • Ensuring all areas are kept clean and tidy to promote a safe working environment at all times

The Ideal Candidate

  • Experience in catering is required. This role is a stepping stone into management and therefore a great opportunity for individuals with at least two years’ experience in roles such as catering assistants, food service assistants, hospitality backgrounds etc.
  • Dedicated and committed to being part of a team
  • Desire to helping others develop within the team
  • Enthusiastic, reliable, trustworthy and able to follow rules and regulations.
  • Excellent communication and organisational skills
  • Self-motivated and the ability to work in a pressurised environment
  • Team player
  • A 'can-do' attitude

Mandatory requirements:

  • 5 years full employment or school history
  • The role is conditional on being able to clear security checks - airports are secure environments. To work with us you must be over 16 and have 5 years continuous references (which can include schools and education). We can help you gain required evidence to support any gaps.
  • Able to clear a DBS check - we can again support with this

The Compass offer

  • We offer you the chance to be part of a fun and exciting team, where you have the opportunity and support to develop and progress your career.
  • We offer more than the National Apprentice Minimum wage. For all our apprentices, we offer the National Minimum Wage.
  • We have supported hundreds of people in further developing their career through an Apprenticeship. Take the time to look through our careers website so you can see for yourself how completing an Apprenticeship with Compass continues to make a positive impact

To apply, visit:

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